Returns & refunds policy
Last updated: July 19, 2026
All sales final
Because Trace Peptides products are sold strictly For Laboratory Use Only and ship as temperature- and integrity-sensitive materials, all sales are final. We do not accept returns of opened, unopened, or used peptides once they have left our facility.
Damaged or defective shipments
If your order arrives damaged, broken, or visibly compromised, contact us within 72 hours of delivery with photos of the packaging, vials, and shipping label. We will replace the affected items at no cost once the claim is verified.
Incorrect items
If we shipped the wrong product, notify us within 7 days of delivery. We will send the correct item and provide a prepaid return label for the original shipment.
Lost or stolen packages
Responsibility transfers to the carrier once the package leaves our facility, and Trace Peptides is not liable for lost or stolen shipments.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of claim approval. Original shipping fees are non-refundable unless the error originated with us.
Cancellations
Orders may be cancelled prior to shipment by contacting support. Once an order has been processed and a tracking number issued, it can no longer be cancelled.
How to file a claim
Reach out through our Contact page with your order number, batch number, and photos (if applicable). Most claims are resolved within one business day.